Legal terms around wallets and withdrawals
Our Legal notice explains who may access the account, which checks can apply, and how policy changes are presented. Eligibility depends on local law, so you should read the current wording before creating an account or requesting a withdrawal. The same policy applies when you use
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DANA, OVO, GoPay, QRIS, bank transfer or a virtual account; a payment label does not change the access conditions. We may ask for phone verification before account access and may pause a request while account details are checked. If a withdrawal needs clarification, keep the payment
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receipt and account reference ready. We do not describe any wallet as permission to use the service where local law does not allow it. The current Legal notice is the point to check before you proceed, and changes are presented through the account area.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.